Frequently Asked Questions
Everything you need to know about your HatCountry experience.
How do I determine my correct hat size?
To find your perfect fit, wrap a soft measuring tape around your head about one inch above your eyebrows and ears. Use our online Size Guide to convert your measurement in inches or centimeters to the corresponding hat size.
What is HatCountry's return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition with tags attached. If you need a different size or style, we provide free exchanges on all domestic orders.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for those who need their headwear sooner.
How should I care for and clean my new hat?
Care instructions vary by material. Felt hats should be brushed with a soft-bristled brush, while straw hats can be wiped with a damp cloth. Avoid leaving any hat in a hot car, as high temperatures can cause shrinkage and warping.
Do you offer international shipping?
Yes, HatCountry ships to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout process.